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Never split the differnce

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. 'Filled with insights that apply to everyday negotiations.' - Business Insider 'A stupendous book.' - The Week 'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' - Inc.

Page262 LanguageEnglish AuthorChris Voss Rating4.6/5

Problems Faced

Misunderstanding Others
Difficulty Expressing Thoughts Clearly
Fear of Public Speaking
Interpersonal Conflicts
Inability to Listen Actively

Lessons Learned

Techniques to improve active listening and understanding.
Strategies to articulate thoughts clearly and concisely.
Overcoming fear of public speaking and building confidence.
Effective methods for resolving interpersonal conflicts.
Skills to enhance active listening and empathize with others.

To learn is to read

When to Read Communication Books

Before a Major Presentation: Gain confidence and skills to deliver your message effectively.
During Career Advancement: Improve your interpersonal and leadership communication skills.
When Facing Relationship Challenges: Enhance your ability to understand and be understood by others.
While Leading a Team: Learn strategies to motivate and guide your team members effectively.
To Improve Customer Relations: Develop skills to handle customer interactions and resolve conflicts.
During Personal Growth: Understand how to articulate your thoughts and feelings clearly.
In Multicultural Environments: Learn about cross-cultural communication to navigate diverse settings.

How to Speak So That People Want to Listen | Julian Treasure | TED

Have you ever felt like you're talking, but nobody is listening? Here's Julian Treasure to help you fix that. As the sound expert demonstrates some useful vocal exercises and shares tips on how to speak with empathy, he offers his vision for a sonorous world of listening and understanding